Return Policy

Return Policy

At Isara Boutique, we do everything we can to keep our customers satisfied. However, there may be situations where you wish to return a product. In this document, we clearly explain our return policy.

Return Conditions

You may only request a return after you have physically received the item.

Return shipping costs are fully the responsibility of the customer, including international shipping costs.

Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

Trying on items is allowed, but wearing them is not permitted.

Returning products that were intentionally ordered in multiple sizes with the intention of partially returning them is not allowed.

Return Process

Request your return by emailing info@isaraboutique.com within 14 days after receiving the item.

You will receive the return address of our supplier (located in China).

You must return the item entirely at your own expense, including any customs duties or shipping fees.

We always recommend using a shipping method with track & trace.

Refunds

After the item has been received at the return address and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.

Liability

We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer.

If an incorrect address has been provided, this is the responsibility of the customer.

Address errors must be reported within 24 hours after placing the order.

Contact

For questions regarding returns, please contact us via info@isaraboutique.com.